Insuranceciooutlook

OneAmerica® Selects FINEOS Platform to Manage Enterprise Claims Management Process

By Insurance CIO Outlook | Tuesday, June 04, 2019

DUBLIN: FINEOS Corporation, the market-leading provider of group and individual core systems for life, accident and health insurance, announced today that OneAmerica® has selected FINEOS for enterprise claims management across both group and individual lines of business. OneAmerica is one of the fastest-growing mutual insurance holding companies in the U.S., providing a range of products and services including: retirement products and services, individual life insurance and annuities, asset-based long-term care and employee benefit plan products.

FINEOS AdminSuite, an Open Core digital platform for absence, billing, claims, payments, policy and provider, is purpose-built to connect to the partners and digital platforms that increasingly define the insurance landscape. FINEOS Claims is used globally by over 50 insurance organizations for claims management. FINEOS Claims enables insurance organizations to provide superior customer services, insight and improvement, solution innovation, and efficient claims administration, with better claimant outcomes.

OneAmerica will use FINEOS Claims to manage the entire claims process, from initial notification through final claim payment, ensuring enablement of a number of audiences via various portals. Leveraging the comprehensive, flexible and agile digital capabilities of the FINEOS Platform, OneAmerica will continue to enhance its already high levels of servicing capabilities. FINEOS was selected as it provides a comprehensive claims solution with a 100% implementation record.

“We believe FINEOS provides the best fit for OneAmerica in terms of the capabilities it offers around disability and life insurance claims management,” said Amy Chinn, vice president of claims operations at OneAmerica. “Overall, we see the solution adding tremendous benefit to our enterprise.”

Commenting on the announcement Michael Kelly, CEO, FINEOS, added “We are delighted OneAmerica has chosen to work with FINEOS to enhance their claims process. We believe the comprehensive but flexible nature of FINEOS Claims will help enhance the service OneAmerica offers to its customers. We look forward to a fast and smooth system implementation to enable OneAmerica to gain the benefits of FINEOS as early as possible. This partnership continues to strengthen and consolidate our market leadership”.

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