Insuranceciooutlook

West Bend Increase Flexibility by Choosing Accenture's Property

By Insurance CIO Outlook | Friday, November 30, 2018

FREMONT, CA: The management consulting and outsourcing company Accenture announced that West Bend Mutual Insurance Company (West Bend) is the 50th client to have gone into production with Accenture Duck Creek Policy and Duck Creek Billing software.

"West Bend needed to increase their flexibility in a way that was cost-effective. The codeless configuration capabilities of our Duck Creek software allow them to make quick changes in-house. We look forward to working together as they expand their implementation efforts to additional lines of business," says Michael A. Jackowski, global managing director of Accenture Duck Creek.

According to a company release, initially using the software across 14 commercial lines, West Bend will be able to better serve its independent insurance agents through streamlined operations, increased flexibility and accelerated product development.

"Accenture's Duck Creek software is allowing us to transform the cost effectiveness and agility of our IT systems," says Tracey Berg, West Bend's senior vice president and chief information officer.

William Hutchison, NSI senior vice president at West Bend commented that they are excited about the implementation and hopes that it will drastically improve internal efficiency and competitiveness. “In our segment of the business, specialty lines, it makes sense to expand and grow geographically. The cost of doing that with our previous system hampered our plans, due to the expense and complexity. We fully expect that the implementation of Accenture's Duck Creek software will open up many options for adding new states and improving our product line," adds William.

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