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it service management

Service Management in the Age of Digitization
Insuranceciooutlook >> cioviewpoint

Douglas Duncan, CIO, Columbia Insurance Group

If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service. Ever since that first panicky call to Radio Shack to see if they had the right replacement bulb for the Univac, the...

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