19APRIL 2019Underwriting: Yesterday, Today and TomorrowBy Paul Miller, Vice President & Chief Data Officer, NationwideCXO INSIGHTSHow has the underwriting solutions space evolved over the years?Underwriting solutions have been evolving for many years. It began with the trend of creating paper applications in electronic formats. Electronic applications added an immense amount of value for everyone. Today, we've moved beyond creating the legacy paper applications in an electronic form, to creating more interactive, online applications, and are rapidly moving toward getting answers for the applications while they are online. The industry has evolved to a point where in some cases, one can apply online ­ either for themselves or as an agent, on behalf of a client­and get offers for policies after answering a few questions. What are the current market trends you see shaping the underwriting solutions space?The biggest trend shaping the landscape for the near future is having rapid underwriting decisions made online. Future buyers will demand real-time decisions. My focus is on predicting the needs of the agents and buyers of the future and working within the regulatory environment to best meet Paul Miller
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