Aug - Sept - 20186CIOReview's circulation is audited and certified by BPA International (Audit Pending). Copyright © 2018 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.AUG - SEPT - 2018Contact Us:Phone:510-683-5022Fax:510-894-8405Email:sales@insuranceciooutlook.comeditor@insuranceciooutlook.commarketing@insuranceciooutlook.comAug - Sept - 2018, Vol 04 Issue 04 Published by ValleyMedia, Inc. To subscribe to Insurance CIO OutlookVisit www.InsuranceCIOOutlook.com Managing EditorPamela MorganSalesEditorial StaffAaron Pierce Ava GarciaAlex D'SouzaVisualizerGokul KGBROKER MANAGEMENT SPECIALEric Thomaseric@insuranceciooutlook.com*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJoshua ParkerSarah FernandesTenzin ChogkyiEditorialPamela MorganManaging Editoreditor@insuranceciooutlook.comIn today's customer-driven world, insurance companies are hard-pressed to overcome business complexity and deliver a seamless experience to their customers. Bringing personal touch and trust to customer interactions, insurance brokers are the key ingredient to build a strong bond with customers. Savvy brokers today are delivering personalized experiences to each customer, thanks to the insurance broker management system (BMS). From automating business transactions, customer management, to claims registration, the modern BMS is catering to the holistic needs in the insurance lifecycle. Establishing anytime, anywhere connectivity between brokers and their customers, the BMS provide centralized, customer-focused features both on mobile and web platforms. Its multi-lingual and multi-currency support with automated report generation mechanism and scalability, allows brokers to cater to the increasing customer base.In line with the growing demand for customer self-service and timely assistance, BMS has evolved to provide a dynamic response to the needs of the brokers and help them make accurate and informed decisions. The rise of machine learning and artificial intelligence perfectly aligns with these requirements, assisting brokers to focus on core business rather than spending time on mundane tasks. The highly flexible and configurable suite of functionalities of the BMS allows them to innovate with confidence while working with the existing IT investments such as CRM and ERP technologies and integrating new technologies. This gives the agencies, brokerages, carriers, managing general agents (MGAs) and managing general underwriters (MGUs) the ability to increase efficiency, improve insurance product quality, check errors, increase sales and enhance customer satisfaction. To help these organizations select the best-of-breed broker management solutions, Insurance CIO Outlook brings to you technology companies that are at the leading edge of optimizing broker management through intuitive BMS. Let us know your thoughts.Enhancing the Insurance Brokers' EfficiencyPamela Morgan
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