19AUGUST 2020administrators with data-driven rating modules, automated renewal processes, quoting, billing, and optional workflow tools. Understanding the unique requirements of its clients, JW Software makes the necessary changes to its products and ensures that it meets their specific needs. "We provide our clients with several tools to make changes on their own with our screen builders, report builders, or customized dashboards within the application. Not only do we empower our clients through training and support of those tools, but we also can use the same tools to create customizations for them," says Nicholas Toal, VP of Business Development at JW Software. Although both FileHandler Enterprise and PolicyHandler are primarily available as off-the-shelf products, they are highly scalable and can be modified to suit a client's unique needs.Customer-Centricity Holds the Key to SuccessCatering to a variety of clients, from small to large enterprises, the company has gathered many satisfied and loyal customers. In one instance, the client was able to roll up their charges and save a significant amount of money by replacing four different solutions--a check payment system, image repository system, claim system, and a billing system--with JW Software's single offering. The client also commended JW Software's proactive efforts to constantly update its offerings and stay on a par with the changing market trends, thereby driving better results--which was not possible with the client's legacy in-house systems. Moreover, JW Software's hosting and support services assist enterprises in managing and transferring data and training staff on features and security upgrades, constantly keeping the clients on the leading edge. This is but one of the many instances where JW Software's clients have been more than appeased by the company's all-round services. In JW Software's continuing pursuit to solve its clients' setbacks, an attribute that truly distinguishes the company is its customer-centric business philosophy. "We understand our relationship with our clients is symbiotic, in the fact that they are the specialists on the front lines, so we treat our clients as business partners instead of customers," expresses Toal. The company rather always tries to go the extra mile to help its clients. "We are consistently trying to figure out how we can best tackle an issue, and come up with the most workable solution for our clients," asserts Toal. To achieve this goal, the company also proactively listens to feedback and incorporates as many changes as possible into its products. JW Software understands that no two clients are the same, and therefore, updates its products throughout the year based on the clients' feedback and market trends to meet the ever-changing needs. The company's annual user group enables clients to raise new feature requests and vote on future release features, thus encouraging an organic evolution of its products. This collaborative approach also ensures that the company's implementations stay relevant over time, and amendments can be quickly done when a customer's operating requirements evolve. "Our strategy is to stay with the evolution of the marketplace," underscores Toal.The `Symbiotic and Fulfilling' Relationships Begin at HomeNotably, JW Software's dedication to establishing and maintaining long-running relationships--with clients and employees alike--stems from the company's `family-first' mentality. The company acts like an employee's extended family. A prime example of this can be how the company's owner, Jim Wieland, tackled their business when the pandemic hit. Even before lockdowns and self-quarantining came into force, he sent out a heartfelt mail acknowledging to his co-workers that health and family come first and urged the teams to stay home. That's the kind of company culture at JW Software. "If you are hired at JW Software, you become a part of our family," says Toal.Even though JW Software's employees have been operating remotely ever since the pandemic struck, it hasn't dampened their intent to organically and strategically grow. Toal says, "We are continuously hiring talented minds and expanding our product portfolio." To that end, JW Software is adding new features to its claim management software to help organizations manage claims better and ensure a hundred percent client satisfaction, even during the pandemic. Two of JW Software's key success mantras that have always kept the business afloat during difficult times are: perceiving foreseeable issues early and working toward navigating through those risks. "We always ask ourselves `What's the worst that could happen?' and charge toward preparing ourselves for that," concludes Toal. JW Software's focus is to put all claims-related data at the users' fingertips, supporting insurance organizations to manage claims faster
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