December 20184CONTENTSCOVER STORYCX O INSIGHTS18Chatbots Reborn-A Renaissance For The Humble BotChristopher Frankland, Digital Enterprise Architect,Ameritas23Transforming Insurance through Collaboration: Three ways to Enhance Partnership SuccessPeggy Klingel, Claims Innovation, Strategic Partnerships, Startups, Strategy Development, and Value Creation, Allstate28Implementation of a Comprehensive Corporate Governance StrategyMichael Stoeckert,CTO,ProAssurance32Business Intelligence Contextual Delivery: A Necessary Ingredient To Create and Maintain a Lean OrganizationBenjamin Bomhoff, Vice President of Enterprise Systems, Security First Insurance Company10The Insurance Industry Game-ChangerJim Leftwich,CEOCHSI Technologies
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