JULY 20186CIOReview's circulation is audited and certified by BPA International (Audit Pending). Copyright © 2018 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.JULY - 2018Contact Us:Phone:510-683-5022Fax:510-894-8405Email:sales@insuranceciooutlook.comeditor@insuranceciooutlook.commarketing@insuranceciooutlook.comJuly - 2018, Vol 04 Issue 03 Published by ValleyMedia, Inc. To subscribe to Insurance CIO OutlookVisit www.InsuranceCIOOutlook.com Managing EditorPamela MorganSalesEditorial StaffAaron Pierce Ava GarciaAlex D'Souza VisualizerAR RamjithCLAIMS PROCESSING AND MANAGEMENT SPECIALNick Masonnick@insuranceciooutlook.com*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffDan StanleyJoshua ParkerSarah FernandesEditorialPamela MorganManaging Editoreditor@insuranceciooutlook.comClaims represent the moment of truth for the customers as it is the area where they evaluate if the insurers are delivering on their promises or not. Insurers should have the thorough understanding of business and technology trends to transform their claims processing and management and provide value to their customers. Also, they should view and assess the claims with both inward and outward focus. This requires them to extend their focus on internal operational efficiency to claims effectiveness covering the entire claims value chain from interactions with supply chain vendors, business partners, to customers. With the adoption of digitalization and emerging technologies, the insurers are in fact, redefining how the claims are managed and processed. They are going beyond the traditional reactive response to proactive care and prevention of loss. Now, the claims mindset is no longer about faster claims payments to reduce the potential damages. Instead, it is about engaging and providing real value to the customers with services that proactively respond to catastrophic events to save lives and property, and minimize damages. The insurers are investing in claims modernization with the mission to optimize today's business and innovate for tomorrow's advantage. They are leveraging mobile, cloud, analytics, third-party data, geospatial intelligence, IoT, drones, and more to create greater business value and competitive differentiation. For instance, the integration of analytics will help insurers to manage risk portfolio proactively while servicing claims in innovative and engaging ways. Our goal with this special edition is to highlight the best-of-breed claims processing and management solution providers that leverage innovative technologies to drive customer success. This edition also blends thought leadership from subject matter experts with real stories on what selected vendors are doing for their clients, including exclusive insights from CIOs and CXOs.Write us your thoughts.Technology Transforming Claims Processing and ManagementPamela Morgan
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