19MAY 2020industry expertise coupled with technology consulting and delivery services related to the niche P&C commercial-off-the-shelf platforms to help solve business challenges," says Jaiswal, co-founder and Director Client Engagement, Ogon Consulting. Further, the company's proficient team analyzes the client's landscape, identifies and assesses the problems, and utilizes their deep-rooted knowledge to offer services that are cost-effective, and yield faster results.Ogon delivers specialized insurance technology software services that facilitate the growth of its clients' businesses. Today, the company has successfully aligned its offerings around Guidewire's InsuranceNowTM platform where it offers a comprehensive set of software implementation, upgrade and support services. It's Ogon's comprehensive suite of service offerings, including technical project management, solution architecture, business analysis, and product testing services that enable Ogon to support and navigate its clients in the right direction.To begin with, unlike other service providers who follow standard industry practices to identify and understand the clients' landscape and problem statement and derive an assessment, Ogon goes the extra mile to perform a needs analysis and focus on the assessment and the entire engagement from a customer's point of view. This involves aligning the services with the client's vision and providing them the scope to ask questions and, in essence, understand and consult on the benefits gained through a platform replacement or implementation of a digital solution. "We believe in not just being honest to the customer about the return of investment in a program or a project but also forming a trusted relationship with them. As a result, we are not merely trying to sell services but advising them on industry trends and best practices, which sometimes leads to sacrificing our business. We look at all aspects--the customers' current landscape, their future plans, and their vision--and provide them the feedback and the direction on the basis of experience with different product platforms and specifically around their insurance operations," explains Jaiswal. "Our commitment to clients is not only in terms and conditions of our services agreement, the way we engage ourselves makes them feel that we are an extended part of their team."He goes on to share a case study where one of Ogon's clients was challenged with the complexity due to the repetitive customizations of their insurance software. As a result of these customizations, the complexity of the implementation increased, limiting the client's ability to implement new digital solutions. In cases as such, Jaiswal observes that the projects become highly complex and expensive. This is where Ogon stepped in with its unique approach to simplifying the level of complexity and customization and leveraged its specialized knowledge to help the client simplify their business processes. In many cases, Ogon has successfully helped clients upgrade their software platform, built and deliver cost-effective digital solutions.With innovation at the core, Ogon aims to introduce process automation for software upgrades, design automation for forms and test automation for quality assurance services. These innovations shall enable customers to leverage the latest software updates, improve the speed-to-market and the overall customer experience. Ogon recently received an overall 4.8/5 rating on their customer satisfaction survey. Backed by the positive feedback and support from its customers, Ogon plans to improve and expand its services portfolio to include other leading P&C policy administration platforms and become a service provider of choice for small and medium-sized insurers in the days to come. We bring in the knowledge of niche technology and deep industry expertise coupled with technology consulting and delivery services related to the niche P&C commercial-off-the-shelf platforms to help solve business challenges
< Page 9 | Page 11 >