6November 2017CIOReview's circulation is audited and certified by BPA International (Audit Pending). Copyright © 2017 Valley Media, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.NOVEMBER - 3 - 2017Mailing AddressValley Media, Inc.44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510 230 0396, F:510-894-8405November - 3 - 2017, Vol 03 Issue 05 Published by Valley Media, Inc. To subscribe to Insurance CIO OutlookVisit www.InsuranceCIOOutlook.com Managing EditorPamela MorganEditorial StaffSalesAaron Pierce Ava GarciaJoshua ParkerAlex D'SouzaEileen SinghSarah FernandesVisualizerSudhin ThomasBROKER MANAGEMENT SPECIALAllen Jacksonallen@insuranceciooutlook.comEditorialPamela MorganManaging Editoreditor@insuranceciooutlook.comDemonstrating `care' for the customer has been a pre-requisite in the insurance industry. With the rise of digital technologies, there is now an overhead of delivering quality experience to stay relevant in the market. As digital technologies reshape the insurance landscape, more companies in the industry are striving to outdo each other with the customer attention garnered through various digital channels. The insurance brokerage companies have to be quick and responsive to address customer's concerns and monetize those experiences. With the urgent need to align with the resonating theme of `connected experiences,' the stakes are higher for brokerage companies to build a stronger bonding with carriers and customers. Exploring mobile, big data, and IoT technologies, the innovative solution providers in the market are helping brokers interact with their business partners and customers through interactive channels. Having mobile as the focal point of all the communications, the modern broker management solutions are helping improve customer engagement and foster loyalty. Coupled with this, the emergence of machine learning is assisting brokerage companies to fast pace data analytics to gain key insights that help them engage with the right customer and the right partner at the right time. On the other hand, IoT is helping companies to build accurate risk profiles and provide greater services that enable clients to select the most appropriate insurance product. With the rise of intuitive systems driven by automation, brokers are in a better position to provide an insurance buying experience that is free of friction and stress. Moreover, the ability to have the comprehensive view of customers and carriers in a single pane of glass in real time rivets their value proposition in the evolving insurance expanse. In this edition, we bring to you technology companies that are at the forefront of delivering smart technology products for the insurance broker community. Let us know your thoughts.The Digital-Savvy BrokeragePamela Morgan*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff
< Page 5 | Page 7 >