9Novemberandfeedback, we launched an internal pilot usingemployee claims to give our new technology a thorough test drive. The system launched in October 2014, hovering under the radar so we could discover any bugs or issues before introducing it to our customers.This past February, we introduced One Day PaySM to the public, ahead of schedule, and it received a rousing response. Customer satisfaction is up, and we are on pace to exceedclose to 2million claims paid.Agile development enabled us to be the first to market with an innovative single-day payment process. At the same time, it has changed the way we manage projects. This is not only an adjustment in our planning, but a shift in how the entire business moves. As IT becomes more integral and intertwined with core business functions, the way people and teams work continues to evolve. CIOs and IT leaders can leverage agile methods not only to make projects progress faster, but to help move an entire business forward. Common business pain points like ease of use, customer experience, speed of delivery and time to market have a commonality. They all require technology and underlying processes. At this moment, IT possesses a unique opportunity to claim and grow its stake in corporate leadership and to change the way businesses operate.This is the time to empower your team to move away from a traditional support role to serving as a catalyst within your business. Show your leadership that your IT department is driving new value critical for overall business success and advancement. Agile software development emphasizes fast delivery, fueled by team collaboration and empowerment along with continuous feedback and adjustments
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