NOVEMBER 20208IN MY OPINIONHEALTHCARE SECURITY: THREE TRENDS DRIVING EFFICIENCY AND PERSONALIZATIONU.S. healthcare has long been a complex system, with numerous hoops to jump through in order for each patient to receive the medical care they need at any moment and time. My background is in finance, which is often regarded as a highly regulated industry. However, since joining tech-driven health insurance company Oscar, I've found that healthcare is in a league of its own, with privacy and security requirements that can vary across the federal and state levels, as well as our business partners. The advent of COVID-19 has further complicated our industry, acting as a pressure cooker for driving innovation: with Americans staying home, we've seen a spike in demand for virtual care. Oscar is no stranger to scaling technology that is nimble. It has been core to our approach since our founding in 2012. We've built our own full-stack technology platform around the consumer journey, and related security processes and protocols each step of the way. The Security Team at Oscar incorporates top-level business considerations into everything we do as the company scales­over the past three years alone, our membership has tripled to approximately 420,000 members across 19 U.S. states. As COVID-19 has accelerated timelines for cross-sector transformation, it has naturally created security challenges­as well as trends in opportunities for accelerating innovation that drives security efficiencies and a better patient experience. Here are three. Balancing Access and Personalization One of the greatest potential advantages of real-time access to data is the ability to tailor experiences and services down to the By Hugh Tower-Pierce, Chief Security Officer, Oscar
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