4NOVEMBER 2022IN MY OPINION08Optimizing Innovation Initiatives by Artfully Managing ChangeLori Pon, Director, Claim Contact Center and Claim Handling Unit, AAA-The Auto Club Group18Adopting Innovative Insurance Data ModelsThomas Fletcher, PhD, VP, Data Analytics, North America Life, PartnerRe [NYSE:PRE-J]20The Significance of Data GovernanceScot Hansen, Enterprise Data Governance Director, Farm Bureau Financial Services24Digital Ecosystems and Insurance ­ A Winning PartnershipSean Ringsted,Chief Digital Business Officer,Chubb 26Reinvention is a Must not a DesireMarta Magnuszewska, Senior Director (VP), Claims Analytics, Markel [NYSE:MKL]22People as decision-makers; technology as an enablerRalph LaSpina, EVP, Chief Marketing & Underwriting Officer, FCCI Insurance Group28CXO INSIGHTSSolutions for Financing and Reimbursement of Gene TherapiesBlanca Diaz, Vice President Claims, Risk Strategies Company
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