19OCTOBER 2021loss, and more by using a long list of powerful, user-defined filters. The system has been built in-house with functionalities recommended by CCMSI's seasoned claim professionals and clients. "We have close to 200 IT staff that makes necessary changes and system enhancements to help clients view all of their analytics and costs associated with each claim. CCMSI has also architected an industry-leading corporate claims training program that helps employees to hone both technical and non-technical skills. "Our comprehensive training program enables all the team members to enhance their adjusting skills. That's why even during the pandemic when every industry was undergoing a bout of turmoil, we were able to handle the surge of COVID claims without compromising the quality," Brechtel says.Backed by an expert team and technology, CCMSI continuously strives to enhance AI capabilities to provide its adjusters with up to date information about a claimants' journey. For example, our adjusting team at one time received an invoice with a PT report after 30 days of a claimant's PT visit. Today, the company is close to building API capability to break that status quo and make the claim management process seamless with real-time information. For this, the company is partnering with quality medical service providers and vendors for IME, PT, Diagnostic and FCM/TCM services. CCMSI also takes into account the psychosocial aspect of claimants to bolster its communication with them. This will enable adjusters to collaboratively work closely with the claimant through the claims management process."Our company has always been driven by the mission to be the best TPA, not the largest. We believe that our job is not only to deliver quality claims administration, but to provide our clients with quality data analytics, so they can better manage their risk management program to the highest level. Our mission has and will continue to be driving outstanding claim outcomes for our clients through technology, workflow applications and data analytics." concludes Brechtel. Our job is not only to deliver quality claims administration, but to provide our clients with quality data analytics, so they can manage their risk management program to a high level.
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