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Expert System: Unleashing the Potential of Unstructured Data through AI

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Stefano Spaggiari, CEO

Diverse data types, changing and complex regulatory requirements, a growing digital and multi-channel oriented customer base, and increasing attention to the risk environment present enormous challenges for the insurance companies. These companies are also under constant scrutiny by the government and are required to comply with a growing set of rules to do business. Compliance requires useful information collection from both structured as well as unstructured sources. However, manual data extraction is error-prone and inaccurate. Expert system, with the use of artificial intelligence algorithms, rules out these challenges by helping the insurance companies extract insight from both structured as well as unstructured data stored in internal repositories. Expert System has developed a software that can comprehend written language in the way people do.

Expert System has developed one of the first semantic analysis platforms based on their patented cognitive technology known as Cogito that has the power of understanding the meaning and context of any language. This technology applies human-like comprehension to make sense of big data and unstructured information such as documents, news and articles, research reports, customer interactions, and emails. Expert System cognitive computing applications and text analytics solutions offer a wide range of solutions for business requirements of the insurance sector. It optimizes customer service using chatbots, natural language for self-help, and email management. Cogito also analyzes customer communications using automatic categorization to identify needs, trends, and problems in real-time and supports the implementation of anti-money laundering (AML) and legal compliance procedures. Expert System’s Cogito has been deployed in many of the world’s largest insurance institutions such as BASF, Bayer, Bloomberg BNA, BNP Paribas, and Zurich Insurance Group.

The world of Artificial Intelligence and Cognitive Computing especially were applied to the most sophisticated military and intelligence requirements, is experiencing a period of extraordinary development

These firms use Expert System’s solution for knowledge management, customer care, risk mitigation, AML compliance, and cognitive automation. Expert System enables insurance companies to make better-informed decisions, transform customer engagement, automate information-intensive processes, and alleviate operational risks. Expert System’s Cogito can ensure compliance for insurance companies while reducing administrative costs. The company enables the automation of a variety of error-prone insurance processes like that of claims management, underwriting contract integrity, and customer interaction, ensuring faster, more accurate processing at each step of the claims cycle. Cogito transforms the way people find, comprehend, and use information. Stefano Spaggiari, CEO at Expert System, says, “The world of Artificial Intelligence and Cognitive Computing, especially were applied to the most sophisticated military and intelligence requirements, is experiencing a period of extraordinary development.”

Leveraging an experience of over two decades in AI applied to text, Expert System has worked with numerous Fortune 500 companies around the world. Today, Expert System provides an ever-increasing number of cognitive computing and text analytics applications to some of the largest and most admired companies and government agencies throughout Europe, the U.S., and the Middle East. Cogito text mining applications and semantic content enrichment solutions help companies in many more verticals—defense and intelligence, public administration, life science and pharma, oil and gas, media and publishing. Expert System’s recent growth enhances its continued focus on delivering new capabilities for business and government, providing outstanding service to its customers, and expanding its global presence and infrastructure. Expert System is allowing enterprises to stay competitive in this world requiring ever-faster processing of increasingly diverse and voluminous information.

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Company
Expert System

Headquarters
Rockville, MD

Management
Stefano Spaggiari, CEO

Description
Develops cognitive computing and text analytics software which is able to understand the meaning of written language the way people do