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Fleet Response
Simplifying the Claims Process for the Fleet Industry

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Allison Lanzilotta, Executive VP, Fleet ResponseAllison Lanzilotta, Executive VP
The successful journey of Fleet Response traces back to 1986, the year it was established. Initially, the company was focused on the core fleet market including large corporations and government fleets to deliver rental solutions. However, as the needs of the clients evolved, Fleet Response ventured into first-party claims management for those corporations that are self-insured. As the company’s custom solutions earned widespread recognition among the fleet buyers, they began demanding for more solutions to address the challenges faced in other areas of the supply chain. That’s when Fleet Response added safety programs in its portfolio to reduce claims for drivers by examining the Motor Vehicle Record (MVR) information, their claims data, and telematics regarding drivers’ performance. Today, Fleet Response has established itself as a renowned claims processing and management solution provider for the fleet industry for both first party and 3rd party claims. With the aim to deliver optimum flexibility, visibility, and accountability into the fleet claims management space, the company offers a mobile application and next-generation web-based tool built on an insurance background. Fleet Response’s mobile app helps fleet buyers and managers in claim reporting, glass repair, roadside assistance, and maintenance. The app is highly user-friendly and by leveraging its simple interface, drivers can report a claim, request roadside assistance, receive updates about the claims process, and stay informed. “Our goal is to manage all aspects of the claims process for both our client, their driver and any third parties with a focus on reducing cycle time and controlling costs while providing superior customer service,” says Allison Lanzilotta, Executive VP of Fleet Response. Unlike its competitors, Fleet Response provides clients with real-time access to data and analytics using its web based portal— VISIBILITY.
The next generation portal enables users to view claims processes such as repair status and documents, rental activities, subrogation requests, and fleet safety information on a user-friendly StatCenter. The StatCenter also displays data for analysis, provides access to claim information including loss notices, photos, and estimates as well as offers users the ability to create and customize their own reports. “This ability of our tool to deliver all the necessary claims data at the fingertips of the user is what makes it more appealing and gives the competitive edge,” states Lanzilotta. Besides, Fleet Response has set up internal KPIs, goals, and standards to improve its offerings and drive better results for the customers. “We also have a client advisory board, which constantly provides feedback on what modifications they want in the tool and our team works to deliver that,” asserts Lanzilotta. Behind the success of Fleet Response is a highly competent and committed team of experts that work around the clock to fulfill the customers’ needs. In an instance, one of Fleet Response’s clients was not satisfied with their third-party claims management provider as they did not have sufficient accessto all the information about the claims process.

Our goal is to manage all aspects of the claims process with a focus on controlling costs and minimizing vehicle downtime

The client shifted their entire auto claims handling to Fleet Response and observed significant improvement on how quickly claims were closing for both the company drivers and the third party. The firm even had access to all the customer data and ensured that all of their third party services were in accordance with the security laws and regulations. “The client also experienced reduced cycle time and cost due to quick contact with the third-party that saved the company significant time and money as well,” mentions Lanzilotta. In the upcoming years, Fleet Response intends to enhance Fleet Response Mobile and Fleet Response VISIBILITY to deliver even more flexibility to the drivers. The company is rewriting its internal operational systems to incorporate best-in-class technologies into its offerings and expand its product lines. Fleet Response will continue to focus on growing as a specialized third-party administrator and give more importance to safety measures as well as drivers’ qualifications.
Top 10 Claims Processing and Management Solution Companies – 2019

Company
Fleet Response

Management
Allison Lanzilotta, Executive VP

Description
Offers first party auto, third party property, and bodily injury claims management, and subrogation services to manage all aspects of claims processing

Fleet Response News

Lourdes Mendoza Selected As Employee Of The Month For September

Fleet Response and Paragon are proud to announce Lourdes Mendoza as the Employee of the Month for September!
Lourdes started with Paragon 16 years ago and has been an essential part of the accounting department.
“Even though she is a part time employee, Lourdes handles the workload of a full-time employee,” said a colleague. “She has played an important role in helping the rest of the accounting team in the Chatsworth office with their training. Her co-workers have expressed how enjoyable it is to work with her and how much they have learned from her.”
Another nomination read, “Lourdes is always treating everyone in a professional and respectful manner and goes out of her way to make sure her co-workers have a productive work environment. She does this by always volunteering to help, going out of her way to ask how everyone is doing and providing support and motivation when its needed. Lourdes is one of the key employees that I lean on to make sure our department is running as efficiently as possible.”
Lourdes recalls her most memorable day with the company in December of 2021 when Paragon was acquired by Fleet Response. “I’ve had so many memorable days with the company, but recently becoming part of the Fleet Response family was such an exciting day,” she said.
If her free time, she enjoys spending time with her kids and watching football games on Sundays.
“I’m so proud to be part of a great team and see the value and respect that we have for one another,” said Lourdes.
Congratulations on all of your success Lourdes and thank you for all that you do!

Paragon Subrogation, LLC to Integrate Emerging Stronger as Fleet Response

Fleet Response announcing a strategic transformation that involves the integration of Paragon Subrogation Services, LLC and the emergence with Fleet Response.
HUDSON - Fleet Response is excited to announce a strategic transformation that involves the integration of Paragon Subrogation Services, LLC and the emergence with Fleet Response. This strategic move is part of our commitment to innovation, growth, and delivering enhanced value to our customers and partners.
The decision to incorporate Paragon into Fleet Response represents a strategic evolution geared towards aligning our brand identity with the evolving landscape of claim management and subrogation. This integration underscores our commitment to providing exceptional services that our clients have come to rely on, and these services will remain unchanged. The shift to the Fleet Response brand is a reaffirmation of our dedication to maintaining the same high-quality solutions that define our reputation.
Fleet Response serves as a consolidation of our core values, mission, and vision. This unified brand identity enables us to convey a clear and compelling message to our target audience, partners, and the broader market.
Service Continuity: All services previously offered under the Paragon brand will seamlessly continue under Fleet Response.
Same Trusted Team: The experienced and dedicated team you've collaborated with will remain unchanged.
Commitment to Excellence: Our commitment to delivering outstanding solutions remains steadfast.
At the core of this integration is the recognition of the exceptional talent within our organizations. The combined expertise of our devoted employees ensures that we continue to provide unparalleled services to our valued customers.
“Fleet Response is embarking on a transformative journey as we integrate Paragon Subrogation, LLC. This strategic move reflects our commitment to adaptability and innovation, ensuring that we continue to meet the needs of our customers in a rapidly changing landscape," said President Allison Lanzilotta. “Paragon Subrogation has been an integral part of our journey. As we incorporate Paragon, we express our gratitude to all those who have been part of this brand's success, especially Ray and Ani (Naccachian).”
Since their start in 1995, Paragon earned a valuable reputation as subrogation and arbitration leaders in the carrier-to-carrier insurance world. The family-owned business in Chatsworth, California was founded by Ani Naccachian and her husband, Ray Naccachian. In 2021, Fleet Response acquired Paragon and has since run both brands simultaneously.