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Christian Van Leeuwen, CTO & Co-FounderFRISS is committed to supporting honest insurance by delivering automated fraud detection and risk mitigation solutions to property and casualty (P&C) insurance companies across the globe. A strong advocate of AI in the insurance space, Van Leeuwen announces that AI is the magic box that everybody is looking for. The company leverages all forms of AI tools available ranging from general AI to product AI to custom AI, and delivers the most cutting-edge solutions for fraud analytics. At the center of its solutions is the real-time FRISS Score. These scores not only indicate the risk associated with each claim and policy, but also provide a clear picture of their risk and how they handle a fraudulent situation. “We restore the win-win situation for both the parties while helping insurers fight fraudsters,” asserts Van Leeuwen.
"In order to fight fraud, FRISS turns data into actionable insights"
For instance, the company has been working with a large international insurance company to automate the glass property claims process. FRISS leverages AI to determine the presence of windows in a building or a property, based on pictures. Leveraging the product AI, the company has trained its system to screen the images with windows in it to identify broken glass, and whether the images have been tampered with, to find potential fraud. “We train general AI on a massive amount of image examples for this generic task,” explains Van Leeuwen. The system also performs a digital analysis of an image pool, including reserved internet searches to find duplicates. Finally, to fully automate the claims process, FRISS uses custom AI to comprehend the functioning of the system for the insurance company, as well as understand their procedures, types of channels, and the authorization thresholds in place.
The AI-generated claim investigation hit should always be explainable to the customers, and FRISS ensures that their score provides actionable insights. “With a FRISS score, claims adjusters, underwriters, and fraud investigators can always explain to customers or agents the reason behind the system denying a claim.” The company implements extensive ML visualizers or sometimes ‘reverse engineers’ the black box models to reason out the triggering of a claim alert. Van Leeuwen: “At FRISS, we firmly believe that the FRISS Score should be a white box, delivering actionable insights using techniques such as visualization.”
With the FRISS Score, claim adjusters, underwriters, and fraud investigators can always explain to customers or agents the reason behind the system flagging a claim
A Learned Team, Driven by Synergy
FRISS is not just another software vendor with an excellent analytical AI-based platform. Team FRISS speaks the same language as insurance professionals and fraud investigators. “Our team members in total have more than 1000 years of insurance expertise, which gives our clients an advantage,” cites Van Leeuwen. “Our extensive insurance knowledge is translated into the FRISS Score for fraud, risk and compliance, with which we strive to reach 5x ROI. It is a tool that can be installed quickly with minimal effort of consultants.”
FRISS follows a stringent implementation methodology that translates into successful outcomes. During this process, FRISS works closely with customers to assess the value of their solutions. These conversations lead to acquiring new knowledge about customer needs. This customer insight is brought into the FRISS roadmap for future versions of solutions. The company does not stop there. FRISS is constantly researching new data sources and fraud detection techniques to enhance their solutions. FRISS invests heavily in its product to deliver the best score possible, elevating the standard of honest insurance.
As fraud-fighting in the insurance industry enters a new era of AI and predictive analytics, there is a growing demand for the fraud analytics system to take a collaborative approach to better address fraud challenges.
With collaboration emerging as the backbone of fraud fighting, FRISS has recently launched an initiative, FraudTalks.com. This initiative started off as a conference for fraud-fighting professionals to deliver their TED Talk-like pitch, but it has expanded into a much larger forum where professionals passionate about fighting fraud can connect. This initiative is experiencing colossal success and is expected to gain more exposure in the near future.
The Promise of Excellence
The process of delivering unparalleled solutions for honest insurance is underpinned with the promise of ‘joy to do business with’ to its customers. Along with this brand promise, its core value: ‘We care and drive’ defines the culture at FRISS. “We hire people who match our core values,” says Van Leeuwen. “Our approach demonstrates our care for customers, partners, and colleagues to listen, help them where required, and deliver the best result. The ‘and’ is about the fact that our people think of solutions instead of problems. As challenges are prevalent all the time, the ‘drive’ signifies our focus on reaching BHAG, our goal of creating the FRISS Score as the worldwide trusted standard for honest insurance by 2025.” FRISS aims to continue delivering the best FRISS Score enabling customers to assess the risks and meet compliance. With a culture that provides people the freedom to make mistakes, learn and develop, the company’s workforce has room to think outside the box and enthusiastically support FRISS’ motto.
FRISS has achieved stellar heights ever since their bootstrap start 11 years ago and is determined to standardize the FRISS Score across the globe, leveraging the learnings from its customer base and paying back customers in the form of its avant-garde solutions. After a round of Series A investment in December 2017, the company has committed to spread its footprint to North America and Latin America, by opening a US headquarters in Chicago and FRISS is planning to open an office in Latin Americain the first quarter of 2019. FRISS’ focus will always be delivering solutions to best tackle fraud. Relying on the AI knowledge acquisition continuum and its subsequent application, FRISS aims to create an ideal platform that becomes the benchmark for trust worthy, honest insurance.
Company
FRISS
Management
Christian Van Leeuwen, CTO & Co-Founder and Jeroen Morrenhof, CEO & Co-Founder
Description
FRISS focuses on automated risk and fraud detection for P&C insurance companies across the world. It comprises a group of talented people dedicated to fighting insurance fraud. Backed with artificial intelligence (AI) data, FRISS detects and prevents insurance frauds, mitigates risk, and assists in digital transformation. The real-time FRISS score indicates the risk of each policy or claim. Moreover, the AI equipped score involves expert business knowledge with more than 10 years ofinsurance expertise. It offers a transparent and holistic view onrisks and frauds, which renders a company with actionable insights
Fighting insurance fraud is becoming a part of companies’ DNA, and it enters a new era with AI and predictive analytics.
FREMONT, CA: FRISS, an international and fast-growing group of talents dedicated to fighting insurance fraud, has enabled ERGO Germany to accelerate its claims management process successfully. FRISS assists ERGO Germany in the process of digital transformation and allows it to leverage Artificial Intelligence (AI) to optimize its portfolio to provide better customer service. ERGO Germany incorporates the solution in the personal motor, property, and liability lines of its business and enabling a smooth experience for the customer was the critical factor in the project. The imposition follows the successful FRISS projects at ERGO in Austria, Greece, and Lithuania.Read More
The aim of the collaboration is to take explainable AI to new heights, by leveraging it with within FRISS solutions, such as using a fraud bot, network explainer, commercial underwriting chatbot, or a claim summariser.
As part of the move, FRISS is also planning to utilise the alliance to improve its own underwriting capabilities with Azure OpenAI Service, by bolstering its underwriting indicator engine, to improve overall accuracy on commercial underwriting data.
Through the firm’s use of the Azure OpenAI Service, FRISS is planning to present potential fraud cases into more engaging and understandable stories, using the art of storytelling as the essence of the explanation. This approach will allow the organisation to convey potential fraud risks to insurers seamlessly.
As part of the deal, FRISS solutions will be available in the Microsoft Commercial Marketplace – in both storefronts, Azure Marketplace and Microsoft Appsource.
Christian van Leeuwen, FRISS Co-Founder and CSO, commented: “Every time our AI model makes a prediction, we automatically create sentences, or bullet points, which explains why the model made such a prediction. Our vision is to transition to a more engaging and user-friendly “smart story” approach, capitalising on the power of Microsoft Azure OpenAI Service.
“As we move forward, we envision even more possibilities, with plans to release use cases for our customers based on generative AI, such as large language models, into our platform in the first half of 2024. This collaboration is just the beginning of our journey towards a more secure and trustworthy future in the fight against fraud.”
Gian Luigi Chiesa, Product Owner Data Science at FRISS, said. “After conducting an initial survey, the response to the ‘smart story’ format was very positive. We are now working on implementing this approach for a group of pilot customers, ensuring its seamless integration and effectiveness.”
Matthew Kerner, Corporate Vice President, Microsoft Cloud for Industry, said, “We are pleased to support the digital transformation of business processes in the insurance industry, especially in this new era of AI. FRISS brings differentiated new experiences to insurance customers with the power of Microsoft Azure OpenAI Service. With a deep understanding of the insurance domain, FRISS has the know-how to apply Azure OpenAI Service responsibly to core business processes of insurers and other regulated firms.”