HOMEE
The End-to-end Digital Claims Marketplace

HOMEE, the leading Digital Claims Marketplace to the insurance industry, is driven by a mission to streamline the claims process for property and casualty (P&C) insurance carriers. HOMEE’s list of insurance partners is growing every day as more carriers learn about and utilize the HOMEE claims marketplace and its highly curated network of service providers to improve the claims experience for policyholders.

“Handling a high volume of low-complexity claims can be a daunting task for adjusters. We provide clients with a single, unified platform that manages low-complexity claims with an end-to-end solution, enabling the adjuster to convey and receive crucial information from the policyholder and service provider throughout the claim,” says Brandon Donatelli, CRO of HOMEE.

Under his sales leadership, HOMEE takes a consultative approach and looks at carriers’ existing processes to identify opportunities where they can deliver the most value. HOMEE then ensures that its solution seamlessly integrates with a clients’ existing software systems to ensure fluidity and ease-of-use. In this way, HOMEE’s solution is plug-and-play in nature, relieving clients from undergoing extensive training or change management. As a result, claims operators can swiftly offload a high volume of low-complexity claims, allowing them to focus on the complex claims that require more time for proper handling.

“Our onboarding speed depends on the level of integration,” said Wes Jones, COO. “If a carrier is looking to test our capacity with a non-integrated solution, we can begin processing their claims in less than 30 days. If our partners want to commit to a more permanent solution, the time to fully integrate can take longer depending on their current claim infrastructure.”

The HOMEE platform comes with access to the highly curated HOMEE Pro Network with registered service professionals across the U.S. who specialize in getting homeowners back to normal quickly.

Moreover, with marketplace solutions, service providers can allocate their capacity and work in tandem with insurance carriers. This enables insurers to increase overall NPS scores and substantially improve customer experience.

“We combine our rapid claims processing technology with our digital claims marketplace to deliver best-in-class net promoter score (NPS) ratings and a drastic reduction in cycle time,” says Donatelli. “By responding in half the time compared to the industry average, HOMEE creates a superior claims experience for the policyholder; at the same time, the consistent flow of claims requiring repair makes HOMEE’s service providers eager to maintain the standard of quality HOMEE is known for. This in turn leads to more claims closed and improved adjuster efficiency for the insurance carrier.”

HOMEE’s Direct Claims Marketplace has helped them garner many happy clients to date. In one instance, a top 10 carrier approached HOMEE for a deployment of their digital solution through a pilot test over six months. HOMEE set real-time metrics within its platform to track customer satisfaction and claim processing efficiency. The insurer experienced an increase in their NPS ratings, a 40 percent reduction in cycle time, and a significant improvement in claims processing efficiency.

As the Company adds more features to its software, HOMEE will continue to create efficiencies for carriers to scale their adjusters’ ability to handle more daily claims. As they connect insurers, policyholders, and restoration providers on a single digital platform and deploy their national network contractors for claim repairs, they fill a large market niche left unaddressed by others, making HOMEE the optimal choice for all P&C insurers.