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Insurance CIO Outlook | Wednesday, February 23, 2022
Fremont, CA: Claims management software provider VCA Software, formerly known as Virtual Claims Adjuster, has gone live with real-time, instant digital claims payments, enabled through The Real-Time Payment (RTP) Network. VCA's insurance carrier and third-party administrator (TPA) clients can make sure that claimants can now receive a payment within 15 seconds of issuance.
"At VCA Software, our goal is to humanize the claims journey by enabling greater transparency, speed and communication. The launch of same-day digital payment capabilities is just one of many advancements we are developing to change the insurance churn paradigm and create a new standard for managing claims – the most crucial insurance customer touchpoint," stated John Varghese, VCA Software CEO. "Our existing insurance carrier and TPA clients and any potential clients can access this feature within the VCA ecosystem of SaaS solutions," added Varghese.
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The claim represents a critical opportunity to fulfill the customer promise in the insurance policyholder lifecycle. The claims experience is frequently the driving force behind insurance purchasing decisions. Insurers can reduce churn and increase customer lifetime value by speeding up payment and thus improving the claims journey.
The pandemic increased the demand for real-time payments. Policyholders anticipate quick access to funds when they are most needed. Regrettably, the industry has been slow to respond. Every year, insurers pay out over $4 trillion in insurance claims, with more than half of those payments still going through slow, inconvenient, and expensive processes.
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