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Insurance CIO Outlook | Wednesday, March 02, 2022
LexisNexis Risk Solutions leverages the power of data and advanced analytics to provide insights that help businesses and governments reduce risk and make better decisions for people worldwide
Fremont, CA: LexisNexis Claims Clarity solution, recently launched by LexisNexis Risk Solutions, gives insurers greater confidence to fast-track claims using real-time data insights, allowing them to make decisions faster and improve the claims customer experience.
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In addition to drawing data from claims history and police reports, Claims Clarity provides key attributes to adjusters based on public records. This additional set of features provides adjusters with a more comprehensive understanding of the first party, third party, and vehicles involved in a claim, allowing carriers to expedite or triage allegations with a clear line of sight.
"At LexisNexis Risk Solutions, we spend a lot of time talking with insurers about claims triage because, done correctly, it greatly streamlines their processes while simultaneously improving the claimant/customer experience," said Tanner Sheehan, vice president, and general manager, U.S. claims, LexisNexis Risk Solutions. "With the right data integrated at the first notice of loss, adjusters no longer have to belabour simple, non-injury claims, and can instead confidently apply focus where it's meaningful."
Claims Clarity: In addition to providing greater visibility into the parties and vehicles involved in a claim,
• Is quick: It injects actionable data into the claims workflow in real-time, avoiding the delays associated with batch processes, and there is no need to exit the workflow to access it.
• Is tough: It makes use of a more robust and extensive set of data, sourced from multiple sources and spanning the entire claims process, from triage to subrogation.
• Provides more accurate data: Carriers can operate with confidence that they're evaluating and acting on the correct information for a claim's parties and vehicles, thanks to LexisNexis Risk Solutions' proprietary linking technologies and its unique identifier LexID.
LexisNexis Risk Solutions and Shift Technology recently announced a partnership that will allow insurance carriers to seamlessly integrate Claims Clarity data and analytics into Shift's insurance decisioning artificial intelligence (AI) models. As a result, pages can better predict fraud and risk at the point of loss notification.
"We know data is the key to getting everything moving quickly," said Frank Cesario, director of claims for LexisNexis Risk Solutions in the United States. "When you combine the fact that more consumers than ever prefer the virtual claims process with the ongoing staffing shortages our customers continue to face, insurers who can quickly adapt have a better chance of outpacing competitors."
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