Insuranceciooutlook

Workers' Compensation: The Newest Tech Effect on the Insurance Industry

By Insurance CIO Outlook | Thursday, June 27, 2019

Insurance IndustryModern technologies are advancing workers’ compensation programs in everything from interactions and training to health care delivery and claims.

FREMONT, CA: The effect of technology in the insurance sector is enormous, primarily how workers compensation claims are managed. The workers’ compensation industry, in general, has been conservative about adopting new technologies. In recent years technology is going to play an even more prominent role in the market than ever. The emerging technology is helping insurers in becoming more proactive and also putting in extra effort to facilitate recovery. Five areas have presented insurers with opportunities to use technology to improve workers compensation claims management.

• Communication Improvement

Proper interaction is the base of every successful business. Technology has been very in improving workers compensation programs and claims processes through communication. A work-related injury is a stressful matter and dealing with the recovery; an employee should work during the claims process.

• Expediting Claim Payments

Catastrophic events throughout the nation have enabled insurers to recognize better key issues where weather-related incidents have impacted wounded workers. During a disastrous situation, compensation checks are received by employees on time, and pharmacy and care services continue without any interruption.

• Improving the Care Delivery

If the coordination of care in a crisis, it can quickly escalate when there is a loss of power and necessary treatments for an injured worker cannot continue. An effective claims management program involves facilitating a wounded worker’s coordination of care and pharmacy needs during the recovery process.

• Creating a Better Claims Experience with Bots

Claims management is a field where technology has made a significant impact on improving the workers' compensation experience. Insurers are implementing the latest automated processes to reduce the time typically required for the claim intake process.

Implementing technology into an auto casualty or employee’ compensation claims workflow is a significant decision. Incorporating the steps mentioned earlier organizations will be on its way to using technology to its fullest to help achieve better outcomes.

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