One Inc
Transforming Insurance Payments with Innovation and Precision

In an industry as complex and dynamic as insurance, the demand for modern, efficient, and customer-focused solutions has never been greater.

One Inc, a trailblazer in the digital payments space, is meeting this challenge head-on by offering a unified and frictionless payment network. Specializing exclusively in the insurance industry, the company empowers carriers to reduce costs, enhance security, and deliver exceptional policyholder experiences through its innovative platform. Managing billions of dollars annually in premiums and claims, One Inc is transforming how insurers operate in a digital-first world.

At the helm of One Inc's technological vision is Elizabeth Hoemeke, the company's Chief Information Officer. With over 20 years of expertise in product development and IT strategy, she has been instrumental in shaping the company's roadmap for global innovation and security. Elizabeth's illustrious career includes leadership roles at U.S. Bank, Elavon, and First Data Corporation, where she honed her ability to build and scale complex systems. A recipient of the prestigious ORBIE (Outstanding Recognition for Business Innovation Excellence) award, she brings a unique blend of technical acumen and industry insight to One Inc.

A Platform Built for the Insurance Ecosystem

What sets One Inc apart from its competitors is its focus on the insurance sector. Hoemeke says, "Unlike other payment platforms, we tailor our solutions to address the unique challenges and intricate use cases of insurance carriers. Our flagship offerings, PremiumPay^® and ClaimsPay^®, form the core of our end-to-end digital payments platform. Together, these solutions deliver a seamless experience for both policyholders and carriers."

PremiumPay^® simplifies the premium payment process by supporting a wide array of methods, including Apple Pay^®, Google Pay™, PayPal^®, and ACH. Policyholders can pay via mobile, desktop, or even text, ensuring accessibility and convenience. ClaimsPay® revolutionizes claim disbursements, enabling rapid, secure payments through channels such as direct deposit, digital wallets, and virtual claims cards. This integrated approach not only streamlines carrier operations but also meets the rising expectations of tech-savvy policyholders.

For example, a leading property and casualty insurer reported a 40 percent reduction in claims processing time after implementing ClaimsPay®. Similarly, Mountain West Farm Bureau achieved a fully digital payment experience for its insureds, allowing them to manage their payment methods independently—a critical step toward delivering a "delightful" policyholder experience.

Driving Efficiency through Technology

One Inc's platform doesn’t just process payments; it transforms operations. The company offers over 50 pre-built integrations with leading insurance core systems, including Guidewire. These integrations are more than simple API connections; they deliver comprehensive solutions that cut implementation timelines by as much as 90 percent. This enables carriers to deploy One Inc's platform quickly, even before completing broader system upgrades.

Unlike other payment platforms, we tailor our solutions to address the unique challenges and intricate use cases of insurance carriers.

Another standout feature is One Inc's vendor-provider network. With over 900,000 pre-enrolled vendors, the network streamlines vendor management by automating payment preferences and onboarding. This innovation has led to significant improvements in digital payment adoption, with rates soaring from 8-26 percent to over 70 percent post-implementation.

Adapting to a Changing Landscape

Hoemeke emphasizes that One Inc's customer-centric approach is key to its success. By working closely with insurers to understand their needs, the company positions itself as a trusted partner rather than a mere service provider. This philosophy is embodied in the One Inc Product Advisory Board (PAB), which collaborates with industry stakeholders to anticipate challenges and develop bespoke solutions.

Through its focus on collaboration, One Inc has identified three key trends shaping the future of insurance payments:

•AI-Driven Efficiency: Artificial intelligence is set to revolutionize underwriting and claims processes, enabling faster and more accurate decision-making.

•Fully Digital Journeys: From initiating claims remotely to receiving near-instant payouts, policyholders increasingly expect end-to-end digital experiences.

•Digital Networks for Scalability: Large carriers are leveraging networks like One Inc's to digitize vendor payments, unlocking significant cost savings and operational efficiencies.

For instance, North American Risk Services (NARS), a third-party claims administrator, showcases One Inc's impact. With 74 percent of its vendors utilizing One Inc's network, NARS streamlined claim payments and reduced the administrative burden on adjusters. This efficiency translated to faster payouts and improved policyholder satisfaction.

Similarly, Mountain West Farm Bureau leveraged One Inc's platform to provide a unified payment solution for both premiums and claims. This holistic approach not only enhanced the policyholder experience but also simplified the company’s internal operations, demonstrating the power of the company's integrated solutions.

A Vision for the Future

One Inc's mission goes beyond technology. The company aims to modernize one of the world's largest and most complex industries by fostering innovation and efficiency. With its end-to-end digital payments platform, it equips insurers with the tools they need to thrive in an increasingly digital world.

For Hoemeke, the goal is clear: "Our mission is to modernize one of the world's largest and most complex industries by fostering efficiency and innovation." And with billions in payments processed annually, One Inc is proving that this mission is more than just words—it's a roadmap for the future of insurance.