Quadra
A Holistic Claims Management Service Based on Customer’s Needs

Today, handling claims is a mostly manual process that relies on adjusters’ individual experience and expertise to manage customer experiences and vendor networks. But as carriers continue to invest in digital experiences, data analysis capabilities, and technology ecosystems, the claims process will become more automated and pattern-driven. With many stakeholders and decision points, claims processing involves numerous business rules that can be difficult to execute. This can result in multiple employee tasks and a fragmented customer experience.

Thus, clients often choose to work with Quadra because they realise an organisation like them will bring value to their business by taking ownership of the whole process and seeing it through to the best possible outcome. To Quadra, the real measurement is how they engage with clients and deliver a level of customer care to everyone that is genuinely seen as exceptional and outstanding.

Quadra knows that its people have to perform to the highest standards. And to do this, they need to be supported by the very best systems and processes. In turn, these systems and processes need to be continually reviewed, developing and enhancing our service offering, ensuring that we stay ahead of our competitors. That’s why Quadra is committed to excellence and providing exceptional claims handling service that will bring value to the business. The company’s team of experienced loss adjusters and comprehensive claims management service come together to develop today’s solutions for its clients.

Quadra’s business model is based upon providing bespoke claims handling, loss adjusting and associated services to meet specific business areas and client requirements.

Its contractor network was initially created to support the loss adjusters. Only those contractors with sufficient skill and expertise would meet its work profile, which includes Heritage and HNW accounts. With a real demand for direct access, Quadrassist has been refined to offer validation and repair services for all types of building claims. Today, Quadra has almost 100 working contractors, each one meeting its due diligence processes, enabling them to provide a truly national service to every one of its clients and their customers. Chartered Surveyors, Structural Architectural and Planning Consultants, Drainage and Environmental specialists, and even specialist lawyers support its dedicated environmental and real estate services. At the time of a claim, all customers should demand the highest service levels—adhering to this belief. Quadra offers customers always free to use their own contractor. Still, by acting proactively, they not only manage repairs but help with their emergency needs immediate post-loss. Quadra has made a significant investment in developing its own cutting-edge claims database software systems, CLAIMS iQ, to deliver the quality of service we feel our clients demand.

A service that gives them what they want rather than simply what the system says is possible. CLAIMS iQ provides each client with automated bespoke management reporting on any agreed frequency. As well as providing the functionality, flexibility and control to meet our own high service standards, it provides a vital link for our clients at times of significant claims surge, such as widespread natural catastrophes. At this juncture, development is ongoing – Quadra’s systems and processes are being reviewed continually to identify improvements or further efficiencies that can be gained from new technologies.