SoftProject
Automating Claims Processes with X4 Claim Suite

With many stakeholders and decision points, claims processing involves many business rules that can be difficult to execute. This can result in numerous employee tasks and a fragmented customer experience. Carriers seeking to automate these processes will find many activities to track and manage and few comprehensive systems capable of handling them. Thus, many company's standards of service and their commitment to customers are at stake, the scope for errors is next to none, and the price of accurate claims processing cannot be underestimated.

To combat these problems, the team of experienced consultants and X4 Suite specialists support at SoftProject guides their clients in all phases of the IT project – from project management up to the implementation. The X4 Suite's modular system meets individual requirements and implements both industry-specific and industry-neutral solutions for numerous customers. "Only experience and passion help to create extraordinary software. With the X4 Suite we guarantee the successful digitization of your business processes," states Dirk Detmer, the Managing Partner at SoftProject.

SoftProject's Claim Gateway connects insurance companies, service providers and customers on one platform, thus allowing communication partners, services and apps to be connected electronically. Regardless of the user interfaces, the data is converted into a specified format, reducing the connection effort and speeding up digitization.

The company's Claim Finder allows to maintain service provider addresses centrally and store attributes that usually cannot be stored within the claims system, such as specializations, benefits, prices, etc.

The nearest service provider is determined based on search criteria and geo-coordinates starting from the damage location. All employees have access to the service via a web browser. The service can optionally also be integrated into internet pages.

Further, the Claim Portal enables the automated processing of service provider orders. Orders are transmitted to the respective service provider based on rules – according to order type, contract area and availability. If service levels are defined, the system automatically monitors the processing of the transactions. Claim Portal provides access to all required information, such as expert reports, inspection protocols, images, order data, cost estimates and invoices at any time. Depending on their roles and authorizations, users can also access specific evaluations enabling fast and transparent processes.

According to information from SoftProject, the X4 Suite can be integrated into the respective IT landscape of the network operator via adapters and ensures a seamless flow of data as the basis for digital, automated processes. This includes updated information requirements, the enrichment of (master) data, the transfer of redispatch downtime to EDM systems, and the exchange of data between the system and network operators and between network operators among themselves via Connect +. Furthermore, with the low-code digitization platform, all third-party systems related to feed-in and load forecasts and billing and balancing group management, network control technology, GIS and EDM systems can be integrated into Redispatch 2.0 systems and processes.

Currently, SoftProject offers products and services for digitizing and automating business processes in all industries since 2000. The company's headquarters is in Karlsruhe's technology region, further branch offices abroad are located in Spain and Slovakia. Due to above-average growth, the company has more than three hundred client companies worldwide and over hundred employees.