Insuranceciooutlook

For most property and casualty (P&C) insurers, technology used to be a support function. That dynamic shifted dramatically with the COVID-19 pandemic. As teams moved to remote work, traditional staffing models were disrupted. At the same time, rising administrative costs and growing customer expectations placed new pressure on every part of the insurance value chain, from underwriting to claims servicing. Yet, many carriers are still relying on systems that were not designed for this level of complexity or pace. Legacy platforms often demand expensive customization, lock insurers into rigid workflows, and still fall short when it comes to integrating with trading partners or launching new products. For organizations functioning with leaner teams and tighter margins, that kind of friction is just unsustainable. That’s where SpeedBuilder steps in, offering something more pragmatic and adaptable. Its flagship platform, BindExpress, is a low-code, deeply configurable environment built for the operational realities of P&C insurance. With more than 4,000 configuration options, it allows insurers to tailor how products are launched, rated, serviced, and priced, all without rigid workflows or code-heavy customization. From initial quote to policy issuance, billing and claims, the platform’s fully digital workflow enables agents to sell and service policies online, insurers to accept multiple forms of payment and claims teams to quickly capture the first notice of loss and release payments. Built-in edits proactively flag inconsistencies, helping prevent errors before users advance through the process. And because the system is modular, it adapts to each organization’s structure, rather than forcing the organization to adapt to the software. “The reality is, a large percentage of the workforce operates remotely today,” says Rod Giess, founder and president. “And that means insurers are being asked to do more with less. But most platforms make that harder. They take too long to implement, cost too much to maintain and don’t respond fast enough when market conditions change.” SpeedBuilder, on the other hand, has been low-code since 2008, long before the term was ever coined. That means its clients don’t need to rely on the IT team for every change. Business users can manage rating logic, update forms and refine rules. That level of autonomy becomes mission-critical in specialty lines. One marine insurer approached SpeedBuilder with a challenge of quoting and underwriting large, multi-carrier vessel risks that required bespoke documentation. With traditional systems, each policy might have required hours of manual customization. But with BindExpress, the insurer can generate manuscript forms on the fly, reuse custom language and respond to brokers in real-time. The platform’s flexibility also extends to integrations. Whether insurers need to connect with claims systems, AI tools or payment processors, BindExpress is designed to make the process seamless. With more than 50 trading partner integrations already live and open APIs to support new tools, platforms and partners, onboarding new vendors with the system doesn’t come with the usual delays or turn into six-month IT projects. “One client switched credit card processors just after golive,” Giess recalls. “The re-integration took a few thousand dollars and just days to complete.”

Insurance Data and Analytics Solution 2025

Two years after appearing on the Insurance CIO Outlook cover, Percipience has proven the value of the company’s next-gen insurance data and analytics platform, Data Magnifier. Co-founders Bruce F. Broussard, Jr. and Ajay Kelshiker started Percipience in 2020 to address common gaps forcing many insurance organizations into custom builds to meet data requirements. Broussard and Kelshiker both have experience as insurance company CIOs and in leadership at top insurance consulting and software firms. This gives them a unique perspective on what makes a solution flexible enough to handle the varying needs of diverse organizations which can be implemented quickly and supported cost-effectively. Data Magnifier is that solution and sales of the platform have propelled Percipience to more than 400 percent revenue growth YOY. “Data Magnifier unleashes the power of today’s insurance data for insurers across most P&C lines of business, including personal, commercial, and specialty, right out of the box,” said Broussard. “This will help insurance organizations survive today and thrive tomorrow.” Avoiding Vendor Lock-In Percipience recognized challenges with vendor lock-in, platform independence, and self-service enablement have impacted the adoption of many data platforms in insurance. By eliminating these challenges, Percipience delivers greater value than insurance clients can get from single vendor packages or with custom builds. Most of Percipience’s competitors are core (policy, billing, and claims) administration system vendors with pre-integrated, “lite” data products that are not core system agnostic, and which are offered as part of a suite. This stresses insurers, as most have multiple core systems from different vendors and don’t want to be locked into a single core vendor. Percipience’s only focus is Data Magnifier, a platform reliant on industry standards for elevated ease of gathering and aggregating data from all available sources. Percipience’s forethought in building a core system agnostic solution is a distinct benefit to insurers increasingly prioritizing flexibility by avoiding vendor lock-in.

Advanced Field Claim Inspection Solutions of the Year 2025

Timely resolution of insurance claims is essential to controlling costs and delivering a positive customer experience. But in the field, things are rarely that simple. Adjusters often juggle dozens of claims from multiple carriers, each with unique documentation standards and inspection requirements. When catastrophes strike, claim volumes spike, and adjusters—already stretched thin—must move faster while maintaining accuracy. This leads to missed details, re-inspections, longer cycle times, and frustrated policyholders. This was the reality Hernando and Cassandra Gallegos faced while growing CCMS & Associates, a national independent adjusting firm. “We weren’t always getting the right information fast enough during large-scale events,” says Hernando. “It was incomplete, late, or both. We needed a faster way to collect quality, client-specific data to drive claim decisions.” With a unique blend of field expertise and technical innovation,Hernando and Cassandra Gallegos envisioned a smarter approach to inspections. Partnering with family member Alex Gallegos—a seasoned adjuster and talented programmer—they created ION Insight. Onsite. Now.™: a flexible, field-data collection platform designed to simplify and standardize inspections. What Sets ION Apart ION’s strength lies in its ability to adapt to each client’s specific needs. Its robust API infrastructure delivers data instantly and securely. Designed by adjusters for adjusters, ION prioritizes accuracy, speed, and consistency. It’s also SOC 2 compliant, ensuring top-tier data security. Unlike generic photo apps, ION enables carriers to create tailored inspection workflows. Assignments are dispatched to adjusters via the mobile app (available on iOS and Android) through REST API. If a carrier requires attic photos or proof of a fence touching a dwelling, the app mandates those steps before the adjuster can proceed—eliminating re-inspections and omissions. The platform automates reporting, generating loss summaries, scope sheets, and labeled photos. All outputs are structured as clean, actionable data points. Once an inspection is complete, data flows directly into the claim file via API—no delays, no manual entry.

IN FOCUS

The Role of Web-First Innovation in Insurance Evolution

Web-based software is transforming P&C insurance through cloud-native architectures, enhancing efficiency, customer engagement, and data-driven insights, fostering innovation and personalized services in the industry.

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Smart Inspections Reshape the Insurance Playbook

The insurance industry is rapidly adopting technology-driven methods for field claim inspections, enhancing efficiency and accuracy through automation, remote assessments, and data integration, transforming claims management.

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EDITORIAL

The Rise of Smart Tools and Faster Resolutions

Claims innovation has moved beyond system upgrades and incremental tools. It is now a central force shaping operational strategy, customer satisfaction, and risk responsiveness across the U.S. property and casualty insurance sector. A new generation of solution providers is leading the charge, advancing two critical technologies: field claim inspection solutions and web-based claims software platforms.

Field inspection tools are transforming how insurers assess damage, gather evidence, and triage claims in real time. With mobile image capture, drone technology, and geo-location features, adjusters can evaluate losses remotely or on-site with greater speed, accuracy, and safety. During large-scale catastrophe events, these tools ensure consistency and scalability, enabling insurers to respond to policyholders without delay or disruption.

Cloud-based claims platforms are equally powerful in reshaping the claims experience from start to finish. These systems bring flexible workflows, instant data synchronization, and automated task assignments designed to eliminate bottlenecks and reduce human error. When combined with embedded analytics and integration across policy, billing, and inspection systems, insurers gain a complete and connected view of each claim, supporting sharper decision-making and stronger transparency.

Together, these technologies are raising the standard for responsiveness, efficiency, and trust in insurance operations. Claims teams can capture inspection data directly into digital systems, trigger guided workflows instantly, and keep policyholders informed in real time. Processes that once took days are now completed within hours, and tasks that were manual are becoming intelligent and seamless.

In this edition, we feature SpeedBuilder Systems, a provider of configurable P&C insurance software. We also feature insights from Blanca Diaz, Vice President of Claims, Risk Strategies Company, and Matt Campen, Vice President of Claims, RLI Insurance Company, who share their perspectives on how claims technology is setting new standards across the insurance landscape.